“How do I find a problem that would be perfect to solve with a SaaS?” YES! Now that’s a good question. I come in contact with a lot of SaaS founders and business owners (or the wannabes) that ask the wrong questions. You can tell when their mindset isn’t in the right place. Fixating on bad questions means pouring your
Bzzzt. Bzzzt. “Hello?” “Hi Dan, I’m calling from Google. We’re interested in potentially buying your company…” Ok, it didn’t go quite like that, but it’s true – my first call with a potential acquirer was with Google. I was super excited! I mean… Google?! They’ve got money to burn, and I was ready to take it! …then I proceeded to
Software companies love new customers… BUT few pay special attention to them. The most important part of getting customer success stories is making sure you have excited customers to tell that story. It’s crazy simple. It all starts with… The customer relationship. Let me define it: It’s the relationship between a customer and a business. Just like any relationship, it
Are you competing on business models? You could be. Check out this quote: “Technology or not, every organization has a business model. Some are conscious of it. Some are not. Some try to change it. Some don’t.” “Some just compete on products… whereas they could compete on superior business models.”
It kept me up at night… The entrepreneurial sweats. I used to dream about it, about how to fix it. I read every book on it. Every blog post, every case study. I spoke to other SaaS founders that fought the same battle. I needed to win. What battle?
In the next 10 minutes, I’m going to give you everything you need to start your own business in 90 days. I guarantee it. Free of charge, this is my advice to you. Yes, you CAN start a business with no resources, no upfront capital, and no infrastructure. It’s a bold claim… but I’m 100% serious about this.
Reality Check: Success isn’t about driving Ferraris and sipping champagne from a private jet… It’s about how you handle problems. No matter how many customers you get, how much profit you make… you will always have problems. Money might buy you a bigger team and more talented employees, but then you’ve got the problem of actually knowing your team! How
I bet you dream about growth, dreams like: “If I got x more customers per month, our revenue would…” It’s exciting to think about where things could go, and how much revenue could come flooding in. But I have to break it to you: There’s a limit. Yes, there’s a growth ceiling to a SaaS. I call it the Churn
“If only we had money, we could…” It’s a story I’ve heard a thousand times. Startups heaving a sigh, wishing they had investors to fund the awkward early stages. Scraping to get your software in shape… Working 60+ hour weeks… Can’t afford to hire people so you’re wearing every hat for every department… But the dark side of receiving VC
There are plenty of customer success managers. There aren’t a lot of great ones. A customer success manager is the person in charge of making sure that customers receive the promise we make on our home pages or by our salespeople. The great managers know that their work requires at least five practices to make sure that they’re succeeding at
