When I first built Clarity.fm, it wasn’t a marketplace. It was a call list app. The concept was that I could add anyone to my list, with phone number and description, then it would robo call each person, reading to me the name of the person and reason for the
Have you ever heard of the Kano Model? I hadn’t either… until my buddy Merv told me about it. Here’s a diagram that gives you a visual: If you think that looks complicated, you’re not alone. It took a bit of marinating for my brain to fully “get” how much
What’s your churn? If you don’t know this number, get it. Better yet, do you know why they’re churning? When I was building my company Flowtown, we had a 12% monthly churn. Not good. That meant that after only 8.3 months we had lost ALL of the customers we had
Are you down with SOP’s? Some call em’ Standard Operating Procedures, I call them Playbooks. If you’re tired of putting out fires in your business, then you’ll need them to keep your sanity. Recently I had the privilege of having dinner w/ the Godfather of system design for entrepreneurs, Michael
When I started in business I couldn’t sell to save my life. After two failed companies I decided to fix that. My solution? Driving around nights & weekends in my silver, 94’ Volkswagen Jetta listening to every sales audio book I could get my hands-on. Some nights, I had Ziglar
Want to learn how I manage over 100 virtual assistants to manage all my work? Watch this week’s video. Now, I know what you’re thinking: “Why the hell do you need 100 VA’s?”
If I asked you to name a credit card company that rhymes with latex…” Could you guess who I’m talking about? Yes? Got it? Good, so now you’ll understand the size of the company I was trying to sell to. The challenge with big companies is that they have all
Did you know that Slideshare.net built their product in India? Automattic (creators of WordPress) – 2,000 people in a distributed team. Even GitHub (raised $250M+ in funding) has a global team of remote workers. The future of teams are distributed. Over my past 3 companies (Spheric, Flowtown, Clarity) and everything
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