4 Uncommon Steps to Understanding Customer Churn – Before It’s Too Late
And it goes like this: How much is it? – It’s not that bad… Look, it’s simple. Just give me a number. OK? – It’s 20% – not that bad, right? WOW… Your churn is 20% monthly? *issues a small prayer to all the SaaS gods* The above is a conversation I recently had with a potential coaching client… GOOSEBUMPS!