Onboarding Success Template: How to WOW Your New Hires Rather Than Scare Them Away

Today, I’m going to show you how to get 3x-5x as much value out of a brand new employee. Think about it… If every time you hired someone in your business, you got more value from them, how much of a difference would that make to your: Productivity? Budget? Business growth? You already know I work closely with SaaS founders both big ($100 Million+ ARR) and small ($10k monthly), and I can tell you this:

5 Practices Of A Great Customer Success Manager

There are plenty of customer success managers. There aren’t a lot of great ones.  A customer success manager is the person in charge of making sure that customers receive the promise we make on our home pages or by our salespeople. The great managers know that their work requires at least five practices to make sure that they’re succeeding at their job. Here are the five practices of a great customer success manager. #1: They address customer concerns early. Remember,

5 Steps To Making a Big Decision When You’re Not Sure What’s Right (And Not Regret It Later)

Play along. You’re on Who Wants To Be a Millionaire. (The Dan Martell SaaS edition.) Sweat on your brow, lights on your face. Clock ticking. You’ve got 20 seconds to make a decision.  Lock in the right one and your profits double. Lock in the wrong one, and it’s game over for your business. Your fingers are crossed, hoping for a question you know the answer to…

CompanyOS™: Grow Your Software Business by Nailing These 5 Important Meetings

Today, I’m going to show you how to generate consistent, repeatable momentum in your business. Yeah. You read that right.  When I was 24, I started a company called Spheric. And it grew. Fast. 150% year over year. We were one of the fastest-growing companies in Canada when I successfully exited and sold to a US firm. I was only 28. I owe a big part of that success story to a great book I read, called Good to Great

[Escape Velocity] – Episode 16 – The Future of Retail with Tobi Lütke, CEO/Founder of Shopify

Want to learn what it’s like to compete against Amazon and win? I first met Tobi the Co-founder & CEO of Shopify.com 10 years ago in San Francisco while they were fundraising for their series A... ... most investors said “No”. (We dig into this during my interview... specifically, what those investors missed!) Fast forward to today and they have more than 1M businesses paying them every month, from over 175 countries with total gross merchandise volume exceeding $50 BILLION.

A Founder’s Guide to Impactful 1-1 Meetings With Their Direct Reports

Does this sound familiar? You have a high-output employee working for your company and then suddenly they lose interest and stop performing the way they used to. Or, even worse… they quit unexpectedly.  You never saw it coming and - BAM - the tyres blow out and your business screeches to a halt while you try to figure out what went wrong. I’ve experienced this in my own businesses. And I see it all the time in others too! I

From Survival to Significance: The 5 Stages of Success In Any Area of Your Life

You might not know my story yet, but... I’ve come a long, long way. I wasn’t born into success. I was a very troubled teenager, big-time. In and out of jail a few times. Rehab too. But I pulled myself out from some bad places, took responsibility for my life, taught myself to code, and started building software companies. I really struggled, until at 28 a US firm acquired my business and I found a real taste of success.

5 Steps to Having Your Newest Sales Rep Closing Deals Better & Faster

In my career, I’ve hired dozens of salespeople… and I made some big mistakes when I did. Expensive mistakes. In my 20s I hired a guy and paid him $80k salary and all he did was talk about how he was going to close big deals… without ever doing it! For a whole year, this guy promised me the world and delivered absolutely zero value. And I actually paid him for it! Compare that to now: Last week I hired