Overcoming Fear: A Guide For Daring Decision Making in Business & Life

Between 17 and 24 years old, I built 2 companies... that failed. Why did they fail? Fear. Fear can cripple entrepreneurs and businesses before they’ve even started. Fear of the unknown, fear of making a wrong decision, fear of embarrassment… It’s the internal battle and if you don’t think it’s happening, you’re lying to yourself. Every successful entrepreneur, from Jeff Bezos to Elon Musk to Richard Branson, was once a terrified young adult that no-one knew.

Churn Management 101: Identify & Save At-Risk Accounts Before They Cancel

“HELP! I’m losing customers in the pandemic!” As a SaaS Coach, I worked very closely with a lot of software founders who are nervous that their businesses won’t ever recover from coronavirus. Customers are cancelling, accounts are drying up, and prospects are turning into dust. We have never seen a global economic meltdown quite like this one… so the concern is 100% justified. But listen to me: You are not powerless. Today I’m going to give you a crystal ball.

Build A Strong Core: 5 Lessons to Assemble a High Performing Team for Your SaaS Business

When I was 24, I started my company Spheric. It nearly killed me. As an ambitious entrepreneur, I had to make it work and wouldn’t stop at anything. Before I knew it, I was pulling 100+ hour work weeks. That’s 14 hours per day, 7 days per week. (Sound familiar? Don’t lie… I bet you check in on your business on the weekend too.) There is NO WAY I would ever recommend doing that again!

Onboarding Success Template: How to WOW Your New Hires Rather Than Scare Them Away

Today, I’m going to show you how to get 3x-5x as much value out of a brand new employee. Think about it… If every time you hired someone in your business, you got more value from them, how much of a difference would that make to your: Productivity? Budget? Business growth? You already know I work closely with SaaS founders both big ($100 Million+ ARR) and small ($10k monthly), and I can tell you this:

Editor vs. Author: 5 Strategic Leadership Skills Your Startup Needs For The Long Game

A few years back I had the privilege of hanging out with Jack Dorsey, the founder of Twitter and Square, while we were on a speaking tour in Canada. This guy is a machine. He’s running 2 x Billion dollar businesses with a combined employee count of over 5000… at the same time. So I figured a guy with a net worth of $5.7 Billion (yes… billion) might know a thing or two about leadership for scaling businesses. ...I was

5 Strategies To Collect Customer Feedback Without Committing To SaaS Product Roadmap

Imagine this… Your SaaS company lands a massive account almost right out of the gates. They start using it. They have feedback… lots of it… almost too much of it. Your team takes it as gospel. Jotting it all down - committing on the spot - holding meetings about those new feature requests -- making plans to push them forward. Before you know it, they’re pretty much writing your entire roadmap for you. “All good” you say. They are, after