“How many mermaid tails do you think are sold every year globally?” It wasn’t a question I expected to be asked by a SaaS founder. I guessed 50 million.
Let’s pop the hood of your SaaS retention engine. The machine that creates your revenue, that turns new customers into long term LTV... Pry apart each leaky valve, tighten each bolt and make sure you’re running a fine-tuned growth-maximizing machine. I’ll give you the 3 tools I recommend to improve EACH of the 8 key parts.
Between 17 and 24 years old, I built 2 companies... that failed. Why did they fail? Fear. Fear can cripple entrepreneurs and businesses before they’ve even started. Fear of the unknown, fear of making a wrong decision, fear of embarrassment… It’s the internal battle and if you don’t think it’s happening, you’re lying to yourself. Every successful entrepreneur, from Jeff Bezos to Elon Musk to Richard Branson, was once a terrified young adult that no-one knew.
“HELP! I’m losing customers in the pandemic!” As a SaaS Coach, I worked very closely with a lot of software founders who are nervous that their businesses won’t ever recover from coronavirus. Customers are cancelling, accounts are drying up, and prospects are turning into dust. We have never seen a global economic meltdown quite like this one… so the concern is 100% justified. But listen to me: You are not powerless. Today I’m going to give you a crystal ball.
When I was 24, I started my company Spheric. It nearly killed me. As an ambitious entrepreneur, I had to make it work and wouldn’t stop at anything. Before I knew it, I was pulling 100+ hour work weeks. That’s 14 hours per day, 7 days per week. (Sound familiar? Don’t lie… I bet you check in on your business on the weekend too.) There is NO WAY I would ever recommend doing that again!
12 months, 1 piece of paper, A4 only. Does it fit? Can you write a plan for your next year on a single piece of paper? If not, then… your plan is too complex. (This is coming from a guy who LOVES spreadsheets.) Your next 12 months are going to fly by whether you want them to or not. The question is: Are you going to get 12-months’ worth of life out of them?
Over 10 years ago, I nearly had a breakdown that cost me my engagement to my fiancée. So, what happened? I was working waaaaay too much. I was afraid that if I didn’t pull 70 - 80+ hour weeks, my business would come crashing down. In reality, I sucked at hiring people.
Today, I’m going to show you how to get 3x-5x as much value out of a brand new employee. Think about it… If every time you hired someone in your business, you got more value from them, how much of a difference would that make to your: Productivity? Budget? Business growth? You already know I work closely with SaaS founders both big ($100 Million+ ARR) and small ($10k monthly), and I can tell you this:
A few years back I had the privilege of hanging out with Jack Dorsey, the founder of Twitter and Square, while we were on a speaking tour in Canada. This guy is a machine. He’s running 2 x Billion dollar businesses with a combined employee count of over 5000… at the same time. So I figured a guy with a net worth of $5.7 Billion (yes… billion) might know a thing or two about leadership for scaling businesses. ...I was
As a high-performing founder, you’re confronted with TWO seemingly opposing forces. You need to travel (a lot) Your health and fitness are a vital part of your capacity to show up and do your best work So how do you reconcile this? How do you stay razor sharp (and fit) while sitting long hours on planes and scavenging for food in a place you’ve never been before?
