Top 5 SaaS Metrics to Monitor a Customer’s First Session

Software companies love new customers... BUT few pay special attention to them. The most important part of getting customer success stories is making sure you have excited customers to tell that story. It’s crazy simple. It all starts with… The customer relationship. Let me define it:  It's the relationship between a customer and a business. Just like any relationship, it can be good, okay, or completely terrible. And the best way to knock it out of the park with new

[Escape Velocity] – Episode 20 – Claire Lew at Know Your Team

Reality Check: Success isn’t about driving Ferraris and sipping champagne from a private jet... It’s about how you handle problems. No matter how many customers you get, how much profit you make… you will always have problems. Money might buy you a bigger team and more talented employees, but then you’ve got the problem of actually knowing your team!  How do you keep your finger on the pulse in your own company? 

Breaking The Growth Ceiling: 3 Keys To Pushing Past Your SaaS Business’ Limitations

I bet you dream about growth, dreams like: “If I got x more customers per month, our revenue would…” It’s exciting to think about where things could go, and how much revenue could come flooding in.  But I have to break it to you: There’s a limit. Yes, there’s a growth ceiling to a SaaS. I call it the Churn Flatline. It comes down to simple math, but it’s 100% predictable. 

The 5 Competitive Business Strategies I Learned Snow Biking With a Group of World-Class Entrepreneurs

I like to hang out with inspiring entrepreneurs.  No, not sipping coffee in their offices… I like to get out and do something fun. Even if it means breaking bones. When you connect without it being about business, two things happen: First, you get insights into the character of a successful business person. Second, when the conversation isn’t forced, that’s when the most valuable business advice flows organically.

Onboarding Success Template: How to WOW Your New Hires Rather Than Scare Them Away

Today, I’m going to show you how to get 3x-5x as much value out of a brand new employee. Think about it… If every time you hired someone in your business, you got more value from them, how much of a difference would that make to your: Productivity? Budget? Business growth? You already know I work closely with SaaS founders both big ($100 Million+ ARR) and small ($10k monthly), and I can tell you this: