5 Tips to Convince Your Customers to Review Your SaaS Product (and Increase Social Proof)

Try this theoretical A/B test in your mind. The control is your SaaS product as it is right now. The ‘B’ variation is your exact same business… ...but with hundreds of 3rd party product review sites publishing in-depth reviews of your software. Let’s get clear on this: You aren’t writing these reviews. Other people are. These reviews are shared on blogs, social media, and on YouTube. The publishers of these reviews are driving their own traffic. Without changing anything about

5 Fail-Proof Strategies to Level Up Your Customer Support For Your SaaS

There’s a GOLDMINE of product insights right underneath your nose… And you’re probably ignoring it. A treasure trove of data at your fingertips about new product features, your ideal customers, and opportunities for new verticals or marketing funnels you have left untapped. This is the high-level stuff that I coach people through, and you’ve already got it. Hiding in plain sight. Where is it?

It’s Dangerous To Go Alone! How (And Why) To Find a Business Coach Who’s Actually Legit

Today, the tables have turned and the microphone is being flipped. Instead of interviewing a SaaS founder… …a SaaS founder is interviewing me! I’m pleased to share with you a special interview hosted by Liam Martin, co-founder of Time Doctor and co-organizer of Running Remote.  Liam is a successful entrepreneur that helps remote businesses manage their teams efficiently. A service that couldn't come at a better time with remote work taking precedence in today's world of economic uncertainty. He’s also

[Escape Velocity] – Episode 20 – Claire Lew at Know Your Team

Reality Check: Success isn’t about driving Ferraris and sipping champagne from a private jet... It’s about how you handle problems. No matter how many customers you get, how much profit you make… you will always have problems. Money might buy you a bigger team and more talented employees, but then you’ve got the problem of actually knowing your team!  How do you keep your finger on the pulse in your own company? 

The 5 Competitive Business Strategies I Learned Snow Biking With a Group of World-Class Entrepreneurs

I like to hang out with inspiring entrepreneurs.  No, not sipping coffee in their offices… I like to get out and do something fun. Even if it means breaking bones. When you connect without it being about business, two things happen: First, you get insights into the character of a successful business person. Second, when the conversation isn’t forced, that’s when the most valuable business advice flows organically.

Onboarding Success Template: How to WOW Your New Hires Rather Than Scare Them Away

Today, I’m going to show you how to get 3x-5x as much value out of a brand new employee. Think about it… If every time you hired someone in your business, you got more value from them, how much of a difference would that make to your: Productivity? Budget? Business growth? You already know I work closely with SaaS founders both big ($100 Million+ ARR) and small ($10k monthly), and I can tell you this:

9 Powerful Insights Learned in 2019 (A Year in Review)

Sometimes you can glean insights about life from the most interesting places... Like that time my buddy Brad learned the hard way while snow-biking in the backcountry. He was supposed to zig zag, and not go straight fast, so to avoid hitting tree stumps or river banks head on. That missed instruction from our guide resulted in him cracking open his pelvis which required surgery. I know. Intense right? While a terrible outcome, I took away a HUGE company killing

5 Practices Of A Great Customer Success Manager

There are plenty of customer success managers. There aren’t a lot of great ones.  A customer success manager is the person in charge of making sure that customers receive the promise we make on our home pages or by our salespeople. The great managers know that their work requires at least five practices to make sure that they’re succeeding at their job. Here are the five practices of a great customer success manager. #1: They address customer concerns early. Remember,