Offsites That Work: 5 Step Guide to Planning a Team Retreat Your Employees Will Love

I have a confession... In my mid-20s, I was the worst leader. I was trying to run a team and was wildly out-of-touch with so-called “good leadership”. I just didn’t know it yet. I held a team offsite, a getaway with the executive team to reflect on the quarter, set goals and come away reinvigorated. It didn’t work. My fault. I tried to force passion on the team, crack the whip on our productivity and focus on project management. In

Measuring Impact: 5 Steps to Build a Business That Drives Positive Social Change

Hate to break it to you, but it’s not all about money. I mean it. Here’s an example... One of my coaching clients recently hit a milestone that we’ve been working towards for years:  $1M per month in profit.  After 9 years of hard work, he turned that dream into a reality. HUGE achievement! But instead of celebrating, the next question that came was... “What was the purpose? Why am I doing this? If we make more money as a

Build A Strong Core: 5 Lessons to Assemble a High Performing Team for Your SaaS Business

When I was 24, I started my company Spheric. It nearly killed me. As an ambitious entrepreneur, I had to make it work and wouldn’t stop at anything. Before I knew it, I was pulling 100+ hour work weeks. That’s 14 hours per day, 7 days per week. (Sound familiar? Don’t lie… I bet you check in on your business on the weekend too.) There is NO WAY I would ever recommend doing that again!

5 Tips to Convince Your Customers to Review Your SaaS Product (and Increase Social Proof)

Try this theoretical A/B test in your mind. The control is your SaaS product as it is right now. The ‘B’ variation is your exact same business… ...but with hundreds of 3rd party product review sites publishing in-depth reviews of your software. Let’s get clear on this: You aren’t writing these reviews. Other people are. These reviews are shared on blogs, social media, and on YouTube. The publishers of these reviews are driving their own traffic. Without changing anything about

5 Fail-Proof Strategies to Level Up Your Customer Support For Your SaaS

There’s a GOLDMINE of product insights right underneath your nose… And you’re probably ignoring it. A treasure trove of data at your fingertips about new product features, your ideal customers, and opportunities for new verticals or marketing funnels you have left untapped. This is the high-level stuff that I coach people through, and you’ve already got it. Hiding in plain sight. Where is it?

It’s Dangerous To Go Alone! How (And Why) To Find a Business Coach Who’s Actually Legit

Today, the tables have turned and the microphone is being flipped. Instead of interviewing a SaaS founder… …a SaaS founder is interviewing me! I’m pleased to share with you a special interview hosted by Liam Martin, co-founder of Time Doctor and co-organizer of Running Remote.  Liam is a successful entrepreneur that helps remote businesses manage their teams efficiently. A service that couldn't come at a better time with remote work taking precedence in today's world of economic uncertainty. He’s also

[Escape Velocity] – Episode 20 – Claire Lew at Know Your Team

Reality Check: Success isn’t about driving Ferraris and sipping champagne from a private jet... It’s about how you handle problems. No matter how many customers you get, how much profit you make… you will always have problems. Money might buy you a bigger team and more talented employees, but then you’ve got the problem of actually knowing your team!  How do you keep your finger on the pulse in your own company?